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I. Terms and Conditions of Service – Web Design

Pricing and Promotions

  • All prices shown in formal proposals and related documents are subject to change over time due to company policies or increases in hosting and domain services paid in foreign currency.

  • The Company reserves the right to adjust prices according to market conditions.

  • Prices and promotions offered are valid only for a limited time and exclusively for the specific quote requested by the client for which the document was prepared.

Payment Terms

To be agreed upon with the client.

  • In most cases where the total development and implementation cost does not exceed USD 2,500, payment will be made in a single installment.

  • For projects exceeding USD 2,500, payment may be split into two or more installments depending on project size:

    • 70% upfront at project start for development and implementation.

    • 30% before the site goes live, covering publication and final support.

Delivery Time

  • Depending on workload and project specifics, delivery time generally starts from 5 business days after quote acceptance and after the Company receives all necessary materials (texts, images, domain registration info, design preferences, etc.) provided by the client.

Regarding the Website

  • Images and texts will be provided and selected by the client. If needed, the Company can provide the client with royalty-free stock images or the client may purchase licensed images or use their own custom photos related to their business.

  • If hosting and domain are provided by the client, they must deliver access credentials. Any support related to hosting or domain service failures will be handled directly by the service provider contracted by the client, and the Company is not responsible for such support.

  • By default, as a digital marketing strategy, the Company’s brand will be included in the website footer unless the client requests otherwise.

  • Also by default, the client’s website will be featured in the Company’s project portfolio on its website unless the client requests otherwise.

  • No refunds will be issued once the project has started, as resources are allocated to purchase or rent inputs and design work begins.

  • The website remains the property of the Company and/or freelancer until the total project amount is paid in full, at which point the website will be formally published and final adjustments made.

  • This agreement is governed by Mexican law. Both parties agree to submit to the exclusive jurisdiction of Mexican courts corresponding to the current address of the data controller for any disputes (contractual or non-contractual). No other jurisdiction or regulation outside Mexico applies.


II. Terms and Conditions of Service – Hosting and Domain

By providing hosting and domain services as part of our reseller service, the client agrees to the service usage policies, including but not limited to:

  • No use of the service for sending mass emails.

  • Uploading only legally owned or authorized content.

  • Not using the website to violate laws.

  • Not hosting ChatBots or chats directly on the site.

All materials uploaded to our servers must be provided by the client or with the client’s permission. The client is solely responsible for all content published on their website and releases the Company and developer from liability. We reserve the right to suspend service if the client engages in illegal activities or abuses the service. Any specific hosting or domain requirements must be submitted in writing to the Company for an appropriate offer.


III. Terms and Conditions of Service – Business Intelligence

ScalNova offers Business Intelligence services aimed at transforming data into valuable insights to facilitate strategic decisions and business growth.

Services include database integration and management, report generation, custom dashboards, and data analysis to produce clear, actionable insights. Solutions are flexibly designed to meet each client’s specific needs.

Contracting and Payment Options

Services can be contracted under the following options:

  • Hourly Payment:
    Hourly rates apply for projects requiring dynamic or ongoing work. Hours are estimated in advance and reported to the client.

  • Project-Based Payment:
    A fixed fee based on project goals, deliverables, and timelines. Scope changes may affect pricing.

  • Custom Agreement:
    Special cases may involve mixed or personalized payment plans tailored to client needs.

General Conditions

  • All service agreements are formalized by commercial proposals or contracts.

  • Work begins after formal acceptance and agreed advance payment, if any.

  • Delays in client-provided information may affect delivery times.

  • Client information confidentiality is guaranteed during and after service delivery.

By contracting our services, the client agrees to these terms and conditions. For specific inquiries or agreements, please contact us directly.


Last Updated: 06/29/2025

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